Refunds and cancellation

AI Credits and one-time purchases

No Pro subscription required. One-time payment, no automatic repurchase. Purchased Credits never expire.

Pro includes 200 Credits per paid billing cycle.

Credits accumulate and remain available after Pro ends. Unlimited trips does not mean unlimited AI usage.

Successful tools have fixed prices. Charges are combined after each response. Failed tools are free; successful work is still charged if you stop a response or it later fails.

Up to 3 conversations can run at once. Running responses finish even if the balance falls below zero.

Your Credit balance is zero or negative. Add Credits before starting another response. Running responses will continue.

For Credit purchase refund requests, contact support with your payment reference. When a refund is approved, Credits are removed proportionally, rounded up to a whole Credit. This can make your balance negative if you have already used them. Your statutory rights are unaffected.

Cancel automatic renewal

Open Settings > Account > Manage subscription and cancel the subscription in the billing portal. You can also send a cancellation request through the Contact page. Include your account email and, if available, your receipt reference. Never send your password or full card details.

Cancel before the next renewal shown in your billing portal to avoid the next charge. Access normally continues until the end of the paid period, with no further renewals. If a renewal is processed after we receive a timely cancellation request, contact us for a refund of that renewal.

Our 14-day refund commitment

You may request a full refund within 14 days of any Jourvay subscription charge, including the first payment and renewals, without giving a reason. This voluntary commitment applies even if you have used the software and does not reduce any statutory rights.

A full refund ends the refunded Pro access and cancels future renewal unless you explicitly ask for another arrangement that we accept. Your existing trips remain available under the Free plan. After 14 days, we do not normally give partial refunds for unused time in a correctly supplied monthly period, except where required by law or the circumstances below.

Service problems, duplicate or unauthorised charges

Contact us if access did not activate, a service fault materially prevented use, or you were charged twice or after cancellation. We will investigate and provide the remedy required by law, which may include restoring service, a price reduction or a refund.

Report a payment you do not recognise promptly and contact your payment provider where appropriate. Contacting us does not prevent you from using your bank's dispute process. We do not charge a fee for making a refund or complaint request.

How to request a refund or complain

Use the contact options below. Give your account email, payment date, receipt reference if available, and whether you want cancellation, a refund or help with access. We aim to acknowledge requests within two UK business days and provide a decision within 14 days. We may ask for limited information to locate and verify the payment.

Approved refunds are sent to the original payment method within 14 days of agreeing the refund. Your bank may take additional time to display the credit. If your original payment method is unavailable, we will work with you and Stripe on a suitable permitted alternative.

Statutory cancellation rights

Consumers may have additional cancellation and remedy rights under the laws that apply to their purchase. We do not ask you to waive a statutory cooling-off right simply by using Jourvay. Our 14-day full-refund commitment supplements those rights. Where the law grants a stronger right or a longer period, that right applies.

You can use any clear cancellation statement; no particular form is required. For convenience: "I request cancellation of my Jourvay subscription. Account email: ____. Order or payment date: ____. Name: ____. Date: ____. Please confirm cancellation and any refund due." Send it to us using the Contact page.

After cancellation

Your existing trips are not deleted when Pro ends. The Free plan's creation limit applies, so an account owning three or more trips cannot create another until eligible or subscribed again. Cancel paid renewal before requesting account deletion.

This policy covers Jourvay software fees only. Travel bookings, refunds between travellers and third-party provider charges must be handled with those providers or people directly.

Contact us

Contact details and request information